Issues with Payment Processing – 5th May 2023

May 5, 2023News

Update: 05/05/2023, 20:30 GMT: We believe all payment processing issues are now resolved. If you continue to experience problems making a payment, please contact one of our team who will be happy to assist you.

We want to inform you that we are currently experiencing some issues with payment processing, specifically affecting Mastercard 3D Secure. We understand how important it is for our customers to have a seamless and secure payment process, and we apologise for any inconvenience this may cause. Where possible we recommend customers use an alternative to Mastercard or use their Mastercard via Apple Pay or Google Pay. If this isn’t possible our telephone sales team are still able to process payments over the phone as this issue affects our website only.

If you are experiencing any problems with your payment, particularly with Mastercard 3D Secure, please do not hesitate to contact us immediately. Our customer service team is available to assist you on (+44) 01234 220 700 and will be able to process your order over the phone between 9am and 5pm, Monday – Friday. If you need assistance outside of these hours email us at [email protected]k with details of the part you wish to order and a telephone contact number and a member of our team will get back to you as soon as possible.

We are working diligently to resolve this issue as soon as possible, and we appreciate your patience and understanding during this time.

Thank you for your continued support.

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