Privacy Policy

Last updated on 01/03/2022

This privacy policy covers the use of personal information submitted via Woolfe.uk. For information regarding use of personal information submitted to us via other means, please email [email protected] for clarification.

 

Who we are

We are John Woolfe Racing Ltd. Registered in England & Wales under company number: 01211085 at:

Woolfe House,
Hammond Road,
Bedford, MK41 0RQ,
England.

 

Website cookies and analytics

This website used third party cookies to provide some of the supporting services such as the Trustpilot widget which allows regular updates to our Trustpilot rating. We also utilise third party services which may utilise cookies from Microsoft, Square Inc which are designed to collect usage information with a view to improving and optimising our site. We never collect any personally identifiable information using these services. You can turn off third party cookies by adjusting your browser settings, clicking the “C” logo in the bottom corner of this website and selecting the “reject” option or by installing a free script blocking service in your browser such as uBlock Origin.

Payment Services

When you make a payment on Woolfe.uk your card information is handled by Square and is subject to their privacy and anti-fraud policies. If you choose to save a payment method for future use, we convert your card number into a unique token and store this on our servers instead of the actual card number. In the unlikely event of a security breach this means your card information will remain safe.

Our staff have no access to your card information and are unable to update this information for you.

You can choose to remove any saved payment methods at any time by logging into your account and selecting “Payment Methods” and selecting “remove” next to the payment card you wish to delete.

Fraud Prevention

For the purposes of fraud prevention, our payment provider may record information such as your IP address and other identifying information about your device. Any information stored is in compliance with their privacy policy which can be found here. In the event of fraudulent activity on your account we may be required to share you information with law enforcement agencies. In such an event, should the correct warrants be presented to us we will share this information with UK agencies only. No information will be shared to agencies in any third country lacking appropriate jurisdiction within the United Kingdom.

Information you give us

When you use our online services you may elect to give us information which will be necessary for the purposes of processing orders. This information will include names, addresses and billing information. If you choose to create an account, this information will be stored in compliance with the General Data Protection Regulations (GDPR) and will not be shared with anyone outside of John Woolfe Racing Ltd.  We will only use the information you give us for the purposes of fulfilling your order and for fraud prevention as mentioned above.

Email & Contact Forms

If you choose to communicate with us via email or any of the contact forms on woolfe.uk, the information you give us will be used to process your enquiry. We may keep a record of your communications with us after we have finished processing your enquiry or order. You can request this information be obfuscated if you wish – see below for your right to be forgotten for more information.

Information Requests

Under GDPR rules you have the right to request a copy of any information we hold on you. If you would like to exercise this right please send an email to [email protected] or call us on (+44) 01234 220 700.

Right to be forgotten

Under GDPR you have the right to be forgotten. If you would like us to close you account on woolfe.uk please send an email to [email protected] or call us on (+44) 01234 220 700. Please note that while we will close your account on our website we are required by law to retain certain information for up to five years including information present on invoices and payment slips. This information will be retained in a separate database.

Further Clarifications

If you have any further questions regarding your privacy using our online services, please send an email to [email protected] or call us on (+44) 01234 220 700.

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